Terms of Service

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Using DMBud

DMBud lets a business connect its own Instagram Business account and its own Shopify or WooCommerce store to automatically reply to and DM commenters on its own posts. By creating a workspace, you agree to these terms.

Your responsibilities

  • You must have the right to connect the Instagram account and store you connect to DMBud — only connect accounts you own or are authorized to manage.
  • You are responsible for the content of the automated replies and DMs you configure, and for complying with Meta's Platform Terms, Instagram's Platform Policy, and all applicable laws (including anti-spam and consumer protection laws) for your use of the service.
  • You must not use DMBud to send unsolicited, deceptive, or abusive messages, or to contact people outside the scope of replying to their own comment on your own post.
  • You are responsible for keeping your account credentials secure.

Subscriptions and billing

Paid plans are billed on a recurring basis through Razorpay. You can upgrade, downgrade, or cancel your subscription at any time from the Billing page. Cancelling keeps your plan active until the end of your current billing period; no partial refunds are issued for unused time within a period unless required by law.

Service availability

DMBud depends on third-party platforms (Meta/Instagram, Shopify, WooCommerce, Razorpay). We are not responsible for outages, API changes, or account restrictions on those third-party platforms that are outside our control.

Suspension and termination

We may suspend or terminate a workspace that violates these terms, Meta's platform policies, or applicable law, including sending spam or abusive automated messages. You may close your account at any time; see our Data Deletion page for how to request removal of your data.

Disclaimer

DMBud is provided "as is" without warranties of any kind. We do not guarantee that every comment will be matched or replied to, as this depends on third-party platform availability and rate limits.

Changes to these terms

We may update these terms from time to time. Continued use of DMBud after a change constitutes acceptance of the updated terms.

Contact us

Questions about these terms can be sent to support@dmbud.app.

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